Frequently asked questions · Five Star Ford North Richland Hills

Frequently asked

Where can I get my car serviced for an oil change near North Richland Hills, TX?

You can get your car serviced for an oil change at Five Star Ford North Richland Hills. We offer comprehensive car repair services including oil changes.

What are the operating hours for Five Star Ford North Richland Hills?

We are open Monday through Saturday from 8:30 AM to 8:00 PM and closed on Sundays.

How can I schedule a service appointment?

Service appointments can be scheduled online via our website or by calling us at (817) 500-0096.

What types of vehicles do you sell?

We offer a large selection of new and used vehicles, including the latest Ford models and various pre-owned options.

Do you offer financing options?

Yes, we provide hassle-free financing options tailored to different budgets and credit situations.

Is there parking available at the dealership?

Yes, we have ample parking available for all visitors.

Can I book a test drive?

Yes, you can book a test drive by contacting our sales team.

What is the address of Five Star Ford North Richland Hills?

Our address is 6618 NE Loop 820, North Richland Hills, TX 76180.

Are there any warranty options available?

Yes, our finance department can assist with warranty options for your vehicle purchase.

Do you offer any insurance assistance?

Yes, our finance department can help with insurance options for your vehicle.

What services are available at your dealership?

We offer a range of services including car sales, financing, and comprehensive car repair services.

Where is Five Star Ford North Richland Hills located?

We're at 6618 Northeast Loop 820, North Richland Hills, TX 76180, right on the Loop 820 corridor and a short drive from Fort Worth, Saginaw, Hurst, Watauga and Keller. Sales: (817) 500-0096.

What are your hours?

Sales is open Monday through Saturday, 8:00 am to 8:00 pm, and closed Sunday. Service is open Monday through Friday, 7:00 am to 7:00 pm, and Saturday 7:00 am to 4:00 pm. Parts is open Monday through Friday, 7:00 am to 6:00 pm, and Saturday 8:00 am to 4:00 pm. All departments are closed Sunday.

How do I book a service appointment?

Use the online scheduler at 5starford.com/services/ or call the service department at (817) 500-0097. Online booking lets you pick your service, date and time; walk-in availability varies by day, so an appointment is the fastest way in.

What services does your service center perform?

Oil changes, tire rotations and tire sales through our Tire Finder, brake inspection and replacement, battery testing and replacement, air filter replacement, fluid top-offs, tune-ups, diagnostics, and major engine and transmission repair. We use genuine Ford and Motorcraft OEM parts and include complimentary multi-point inspections.

How big is your service department and who works on my vehicle?

Our facility has 58 service bays and 45 mechanics, including 36 Master Technicians and 16 Senior Master Technicians. Every vehicle is handled by factory-trained, Ford-certified technicians who work on Fords all day, every day.

Do you come to me? How does mobile service work?

Yes. Our Mobile Service Van travels to your home or office for many routine services. Book online or call (469) 771-0493; appointments must be made at least 48 hours in advance and are limited to a 20-mile radius of ZIP 76180. After-hours appointments are available. We also offer Ford Pickup & Delivery, where a technician collects your vehicle, services it, and returns it.

Is there a shuttle or somewhere to wait?

We offer complimentary shuttle service while your vehicle is being serviced, plus a customer lounge with Wi-Fi, snacks and beverages if you prefer to wait on site.

How do you price vehicles? Do I have to negotiate?

We use no-haggle, upfront pricing with transparent digital pricing displays, so the posted price is the price. Service pricing depends on your model and the work needed; current service coupons and new and used vehicle specials are posted on our website, and we'll quote your job before work begins.

Can I buy online and have the vehicle delivered?

Yes. Our digital showroom lets you shop, value your trade with a KBB Instant Cash Offer, apply for financing and complete much of the purchase from home, and we offer home delivery on purchases. Same-day financing is available through our finance team.

Do you offer financing and special programs?

Yes. Apply online in English or Spanish, and ask about incentives for military members, college graduates and students, and returning loyal customers. Our finance team works with a range of credit situations and can often approve financing the same day.

Where do I go for collision or body repair?

Our Collision Repair Center is at 5250 N Riverside Dr, Fort Worth, TX 76137, on the south side of 820 near Everest College, open Monday through Friday, 7:00 am to 6:00 pm. Call (817) 479-9546. We have direct repair relationships with all major insurance companies, computerized frame straightening and a dust-free, bake-hardened paint booth for factory color match.

Do you handle commercial and work trucks?

Yes. We have a dedicated commercial department with new and used work trucks, Transit and E-Transit vans, upfits, commercial repair, and information on Section 179 tax deductions for business buyers.

Do you sell EVs and hybrids, and can you service them?

Yes. We stock new and pre-owned Ford electric and hybrid models including the Mustang Mach-E and E-Transit, provide an EV fuel savings calculator and Ford Power Promise home-charging information, and our factory-trained technicians service Ford EVs and hybrids.

Do you have Spanish-speaking staff?

Yes. We have a Spanish-speaking sales team, a Spanish-language finance application, and a dedicated line for calls in Spanish at (817) 766-5005.

Is parking easy and where do I drop off my vehicle?

Our North Richland Hills campus has free on-site customer parking with a covered service drive; pull into the service lane off Northeast Loop 820 and an advisor will check you in. Parts customers can park at the parts entrance for order pickup.

Can I buy Ford parts and accessories directly?

Yes. Order genuine Ford and Motorcraft parts online through our Ford parts portal, shop accessories through our Ford eStore, or call the parts department at (817) 500-0094 to pick up in person at 6618 Northeast Loop 820.

Can I order a custom or specialty truck?

Yes. We take factory custom orders for new Fords and operate a vehicle customization center, and we stock specialty builds such as Black Widow, Rocky Ridge, Roush, Shelby, RTR and Hennessey trucks and Mustangs.

What makes you different from other DFW Ford dealers?

We've served the area since August 1, 1991 as a family-owned Sam Pack dealership, rank in the nation's Top 10 for new and Certified Pre-Owned Ford sales, and are the only dealership in the country to win Ford's Triple Crown Award 26 consecutive years, along with 27 President's Club honors.